Running an auto shop is a juggling act. Between intake calls, technician assignments, parts ordering, and customer follow-ups, it is easy for things to slip through the cracks.
The problem with manual ops
Most shops rely on whiteboards, sticky notes, or spreadsheets to track jobs. This works when you have five cars a day — but it breaks fast as you scale.
Common pain points:
- Missed follow-ups: A customer calls for a status update and nobody knows where the job stands.
- Double-booked techs: Two jobs assigned to the same person at the same time.
- Inventory surprises: You find out a part is out of stock mid-repair.
How Atlas fixes this
Atlas replaces the chaos with a structured workflow system built specifically for service businesses.
1. Automated intake
When a new customer calls or walks in, Atlas creates a lead, captures vehicle info (including VIN), and kicks off your intake workflow automatically.
2. Smart task assignment
Each stage of your workflow has tasks attached. Atlas assigns them to the right technician based on your rules — no manual delegation needed.
3. Inventory awareness
Atlas tracks your parts inventory in real time. When stock runs low, you get alerts before it becomes a problem.
4. Customer follow-up
After a service is complete, Atlas triggers follow-up tasks — thank-you messages, satisfaction checks, and maintenance reminders.
Getting started
Setting up Atlas for your auto shop takes about 15 minutes:
- Define your service workflow stages (intake, diagnosis, repair, QA, delivery)
- Assign default tasks to each stage
- Import your customer and vehicle data
- Start processing jobs through Atlas
The result? Every job tracked, every task assigned, every follow-up sent — without adding headcount.
Ready to bring order to your shop? Start with Atlas today.